Delivery & Returns
We hope you will love your new products but we do understand that you may change your mind. We will happily accept returns of unused, non-personalised products that are in their full original packaging within 14 working days of receipt. Please send your order to the following address along with your order details:
HydrateM8 Ltd
Unit 6,
Five Oaks Business Park
Geddinge Lane
Wootton
Canterbury
Kent
CT4 6RY
Upon receipt and inspection of your order, we will inform you of your refund status.
Unfortunately, we are unable to accept returns of personalised products as these are non-refundable.
We are unable to offer exchanges however, if you would like to swap your product, you can *return this* to us for a refund and order the new product on our website.
Please note we can only accept returns of unused products in their full original packaging and we are unable to accept returns of personalised items.
The delivery charge is calculated after any discount, sale or promotional offers have been applied. If using a coupon code for example takes your order under the £40 threshold, the delivery charge will added.
Customer Stories
Emma Street
“Wow I just love my new hydratem8 tracker water bottle! It makes drinking water so easy. What a strange comment I know, but seeing the easy milestones mean I’m drinking 2 litres of water a day without evening thinking about it.”
Beth Rushton
“I am so impressed with the HydrateM8 Insulated water bottle! It truly keeps my drinks icy cold for hours on end and my hot drinks hot for just as long. I love that I can take my drink with me on the go and not have to worry about it losing temperature. The bottle is also incredibly durable and has held up well to daily use. I highly recommend this product to anyone in need of a reliable insulated water bottle.”
Scott Rushton
“The HydrateM8 water bottle is an excellent product that I would highly recommend to anyone looking for a high-quality and convenient way to stay hydrated.”
Kiran Vishkulli
“Since starting slimming world I wanted to increase my water take. That’s when I can across Hydratem8 water bottles. The design was great, the quotes where lovely. I ordered right away!”
Ellen Geddes
“AI have been using my HydrateM8 bottle at work for the past few years and I rely on it so much I decided to purchase another for use at home. Being someone who likes to exercise regularly means that I need to drink lots of water throughout the day and it is so easy to forget.”