Account & ordering FAQs

If you wish to close your account, please contact our team on enquiries@hydratem8.com with your full name and email so we can arrange this for you.

Once your order has been placed, we are unable to change this. If there is a discrepancy with this, please email our team on enquiries@hydratem8.com and we can look into this for you.

Once your order has been placed, we are unable to cancel this. If you have a discrepancy with this, please email our team on enquiries@hydratem8.com and we can look into this for you.

If you would like to return your order, you can do so within 14 working days so long as the products are unused, non-personalised and in their full original packaging.

We’re sorry that you have received an incorrect item. Whilst we ensure our best efforts are put in when packing and checking all orders; unfortunately mistakes can sometimes occur.

Please email our team on enquiries@hydratem8.com with your order number; a photo of your paper invoice and the products you have received so we can get this sorted for you as quickly as possible.

If you’re experiencing a leaking issue with your bottle and this is within the warranty period, please email our team on enquiries@hydratem8.com with your order details and a photo or video of the issue and we will get back to you.

If you’re experiencing a problem with the thermal properties of your product and this is within the warranty period, please email our team on enquiries@hydratem8.com with your order details and we be able to get this sorted.